How Chatter May Win the Enterprise 2.0 Game (Maybe Even CRM)

Customer Think
Once we get past the misunderstanding over price, the second issue was not knowing what “it can do”. I can see that as a more significant issue in the long run, and one that will be a barrier to adoption. While they showcased clients who are currently using it, these were the same ones I saw at Dreamforce (excellent implementations and both have matured some since then, Appirio showed their PSA and Vetrazzo showed how they run the entire company among others).