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Cloud provider Appirio introduced new features for its CloudFactor application, which is a part of its Cloud Enablement Suite of applications, analytics and a crowdsourcing community for managing enterprise cloud initiatives.

CloudFactor brings Salesforce.com information into Google Apps and allows users to access Salesforce CRM information in Gmail. CloudFactor was first introduced in 2010 as CloudWorks.

CloudFactor allows users to access and manage relevant customer information to improve data quality and decision making. The application supports Group and Professional Edition Salesforce tenants and is available to install via the Salesforce AppExchange and Google Apps Marketplace.

The CloudFactor upgrades include Salesforce.com Chatter integration, an embedded Twitter search widget, and customization and administration options.