In One Adjective, Please Tell Me Who You Are

The New York Times

This interview with Chris Barbin, chief executive of Appirio, an information technology company that focuses on cloud services, was conducted and condensed by Adam Bryant.

Q. What are some important leadership lessons you’ve learned?

A. I would start with transparency — it is a huge part of our culture, and what I think makes a company and team really thrive and work. You should never surprise an employee. I’ve had experiences in my career where you’re building something, you think everything’s great and all of a sudden there’s a layoff. That should never happen. The team should know. We have meetings every other week in the company, and we use a system of red light, yellow light, green light on the key attributes of the business, like financials, customers and team.

From my experience at bigger companies, I think there’s a tendency to overanalyze, with too many metrics. It can be confusing, so you have to boil it down to simple, crisp goals that you hammer and repeat. That’s part of transparency, too...