What Appirio has mastered is the automation of professional services using today’s global networked connections — part of a trend I call frictionless enterprise. It’s not just a matter of automating repeatable processes within the service model (though that’s a helpful starting point). It’s also breaking them down into more readily assembled components so that some can be productized or cloudsourced, as appropriate.
I don’t see evidence that SAP or its large SI partners have truly understood this model. Instead, I continue to see legal roadblocks that prevent developers from gaining easy and affordable platform access...